Jumpdates Members Help FAQ
(* note some of the links shown below will require you to be logged in to the site to view the page)
How do I get support?
We make this available through our own messaging system, so there are no email addresses to remember. In fact we encourage our members to use this service for whatever issues because we aim to continuosly enhance and improve this service to our members. Please click here to contact Jumpdates support (you will need to be logged in).
How do I change my profile?
After you login, you will be presented with a few links and one of them include a link for editing your profile, click on that and you will be able to change most of your profile settings that you selected when you first registered.
Why are my messages blocked?
- Users can send a maximum of 50 messages per day.
- Submission of e-mail or instant messenger (IM) addresses, website addresses or URLs, phone numbers, profane or sexual content is strictly prohibited. This also helps YOU to keep your real email account free from spam and unwanted users.
Why am I limited to 50 messages a day?
Putting a limit on the number of messages sent per day prevents spammers from using and abusing the site.
What if I want to meet someone in person? How do we exchange phone numbers?
Numbers can be given in the instant messenger. Open a chat box (instant messenger link in your home page) and exchange your phone numbers freely.
How do I block other members from viewing my profile, sending me emails, IMs, or introductions?
- You are able to block members on the Personal Preference page
- You are able to block individuals by clicking on the “Block User” button on the member’s profile page
- You are able to block individuals by typing in their username on the Blocked Users page
How do I unblock other members?
- You are able to unblock individuals by clicking on the “Unblock User” button on the member’s profile page
- You are able to unblock individuals by selecting the “Unblock Member” button on the Blocked users page
What if I forgot my password?
Click here to retrieve your password
How do I update my address, email or other personal information?
Your address, email and other personal information can be changed on the Basics page
How do I change my password?
Your password can be changed through the Account Settings page
How do I delete my profile?
Your account can be deleted through the Account Settings page
Why isn’t my Instant Messenger working?
Please make sure the pop up blocker is disabled. For more information google for ‘disabling pop-ups in internet explorer’ etc.
How do I get further help and support?
You can always contact us once you are logged in through the contact us page in the Help section. We answer all support requests within 2-3 days of receiving it.
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